Refund & Replacement Policy

1. Nature of Digital License Products

All products offered on Keyzzle (https://keyzzle.com) are intangible, digital activation keys and software licenses delivered electronically. Because digital serial keys and activation codes are immediately viewable upon delivery and cannot be physically "returned" or locked once disclosed without publisher verification, all sales are final once a working key has been delivered, except as explicitly covered under our Warranty and Replacement Policy below.

2. Refund Methods: Store Credit vs. Original Payment Method

When a refund is approved by our support and verification team, it is processed according to the following rules:

3. Eligible Scenarios for Replacement or Refund

You are eligible for a free 1-to-1 replacement key or a refund under the following verified circumstances:

• Defective or Invalid Activation Key Within Warranty: If a delivered key shows as invalid, blocked, or already used during its stated product warranty period (e.g., 3-Day, 7-Day, 30-Day, or Lifetime Warranty as noted on the product listing), we will verify the key and issue an immediate replacement or Store Credit refund.
• Unfulfilled or Out-of-Stock Orders: If an item you ordered is temporarily out of stock and cannot be dispatched within a reasonable timeframe, you may request an immediate cancellation for a full Store Credit refund or, at our determination, a refund to your original payment method.
• Duplicate Billing / Accidental Overcharge: If a technical error causes your account to be charged twice for the same single order before keys are revealed, the duplicate charge will be refunded upon verification.
• Verified Common Batch/Product Issues: If a specific product batch experiences a known widespread publisher activation issue that our technical team cannot resolve via replacement or telephone activation (GetCID), Keyzzle will issue a Store Credit refund or, as decided by our team, a refund to your original payment method.

4. Non-Refundable Scenarios

We cannot offer refunds, returns, or exchanges in the following situations:

• Wrong Edition, Version, or Platform Purchased: Purchasing the wrong software version (for example, buying a Windows-only Office key for a Mac computer, or buying a Pro key while running Home edition without upgrading) after the key has already been delivered to your account. Always double-check product requirements before ordering.
• Change of Mind After Delivery: Once a digital activation key has been dispatched to your Customer Dashboard or email, the order cannot be canceled simply because you no longer need the key.
• Expired Product Warranty Period: Discounted bulk or promotional keys that specify a limited activation window (such as a 3-day or 7-day warranty) must be used or tested within that timeframe. Claims submitted after the stated warranty period has expired are not eligible for replacement or refund.
• Already Activated / Redeemed Keys: Keys that our diagnostic tools (PID / publisher check) confirm were successfully activated or bound to a user account after delivery Timestamp.
• Refusal to Provide Verification Evidence: Claims where the buyer declines to provide clear error screenshots or refuses basic activation guidance (such as using the built-in GetCID telephone activation tool for phone-activated keys).
• Unused Store Credit Top-Ups: Voluntary Store Credit top-ups added to take advantage of account balance features or discounts are non-withdrawable and must be used for purchases on Keyzzle.

5. How to Submit a Warranty or Refund Claim

If you experience any issue activating a key purchased from Keyzzle, please follow these simple steps within the product's warranty period so our team can resolve it quickly:

1. Locate Your Order Details: Note your Order ID from your Keyzzle Customer Dashboard and the specific product key that encountered an error.
2. Capture Full-Screen Proof: Take an uncropped, full-screen screenshot clearly showing:
   • The exact product key entered into the activation window;
   • The complete activation error message and error code;
   • The current system date and time visible on your taskbar/screen;
   • The system/edition page (e.g., `winver` or Office Account screen) showing the installed software version matches the key purchased.
3. Send to Support: Contact our support team via email at [email protected], our Contact Form, or our official support messaging channel with your Order ID and screenshots.

6. Verification & Processing Timelines

• Claim Review Time: Most warranty replacement and refund claims are reviewed within 1 to 12 hours (and no later than 24 hours).
• Store Credit Refunds: Credited instantly to your Keyzzle account upon approval. You can view your full ledger history under Dashboard → Store Credits.
• Original Payment Method Refunds (When Approved by Keyzzle): If our team decides to process a refund back to your original payment method, please allow 3 to 10 business days for your card issuer, bank, or payment provider to post the funds back to your statement.